FAQ

We ship orders every day by 12:00 noon Eastern Time, Monday through Friday, except postal holidays.

As soon as we pack your order we'll send an email with your tracking number.

If you can’t find it, send an email to info@kingandfifth.com and
we’ll resend it to you.

For US Customers

Orders generally arrive in between 2 and 5 days from the date of shipping.

Occasionally they will take slightly longer than that. If your package hasn't arrived in that time frame email us at info@kingandfifth.com and we'll figure out if it's delayed or lost.

For International Customers

We only offer Standard/Economy International Shipping.

International orders take 10-14 days after leaving the country and can take a bit longer depending on customs and service disruptions.

Standard international shipments generally arrive in under four weeks, but COVID has added significant and unpredictable delays.

For customers who haven’t received a tracking number

Send an email to info@kingandfifth.com and
we’ll take care of it.

For customers who have received a tracking number

For the fastest correction place an order for the correct product(s) and return the incorrect order as soon as it arrives.

Or you can wait until you receive your order and complete an exchange (see the next section).

– Stacking of promo codes is not allowed at this time.
– One use per customer only.
– Can't combine with other discount codes.

Return product(s) for exchange must be completed within 30 days of the order delivery date.

Mail the unwanted product(s) to the address below and reach out to our customer support
at info@kingandfifth.com with the following details and attached receipt–

Name:
Email address:
Order#:
Reason: "Exchange"
Style Preferred:

King and Fifth Returns
4712 Poth Rd
Whitehall, OH 43213

The full return and exchange policy can be seen by clicking HERE.

Returns must be completed within 30 days of the order delivery date.

Returned product must be in new condition, with all tags and packaging.

Mail the unwanted product(s) to the address below and reach out to our customer support
at info@kingandfifth.com with the following details and attached receipt–

Name:
Email address:
Order#:
Reason: "Return"

King and Fifth Returns
4712 Poth Rd
Whitehall, OH 43213

The full return and exchange policy can be seen by clicking HERE.

We process returns at least once a week.

If you sent yours in awhile back and haven't heard from us email us at info@kingandfifth.com.

Shoot us an email at: info@kingandfifth.com,

Message us by clicking the chat icon on the lower right of this page,

or leave a message in the form on our contact us page HERE.