FAQ

We ship every day, Monday through Friday, except postal holidays.

As soon as we pack your order we'll send an email with your tracking number.

If you can’t find it, send an email to info@kingandfifth.com and
we’ll resend it to you.

For US Customers

Shipments generally arrive in between 3 and 9 days.

Occasionally they will take slightly longer than that. If your package hasn't arrived in that time frame email us at info@kingandfifth.com and we'll figure out if it's delayed or lost.

For International Customers

DHL shipments generally arrive within 4 days from shipping.

Depending on customs and service disruptions they may take a bit longer.

Standard international shipments generally arrive in under four weeks, but Covid has added significant and unpredictable delays.

For customers who haven’t received a tracking number

Send an email to info@kingandfifth.com and
we’ll take care of it.

For customers who have received a tracking number

For the fastest correction place an order for the correct product(s) and return the incorrect order as soon as it arrives.

Or you can wait until you receive your order and complete an exchange (see the next section).

On your packing slip (or a piece of paper with your name, email, and order number) write the style/color you'd prefer.

Mail the unwanted hat along with the paper above to:

King and Fifth Returns

4712 Poth Rd

Whitehall, OH 43213

You have 30 days from the date of receipt to make an exchange.

The full return and exchange policy can be by clicking HERE.

Returns must be completed within 30 days of the order's delivery.

Returned product must be in new condition, with all tags and packaging.

Mail the unwanted product(s) along with either the packing slip or a piece of paper with your name, email, and order number to:

King and Fifth Returns

4712 Poth Rd

Whitehall, OH 43213

The full return and exchange policy can be by clicking HERE.

We process returns at least once a week.

If you sent yours in awhile back and haven't heard from us email us at info@kingandfifth.com.

Shoot us an email at: info@kingandfifth.com,

Message us by clicking the chat icon on the lower right of this page,

or leave a message in the form on our contact us page HERE.